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Terms and Policy
- Adoption of the agreement To become a member of our site, you must fill out the registration form, then agree and pledge to Comply with the provisions of the user agreement, and upon filling out and approving the registration form or obtaining any services or products using the website; You hereby agree to be bound by this User Agreement. You are responsible for making all necessary arrangements for you to access the website, and you are also responsible for ensuring that all people who access the site through your internet connection are aware of the terms of this site, and their compliance with them. When viewing, browsing, using or entering the site or submitting any content or materials to the site, you agree to these terms of use as a binding legal agreement between you and our site without restriction or condition. The term "you" will refer to any person or entity who displays, uses, accesses or browses the site or submits any content or materials to the site. In the event that you do not agree to these terms of use, then you may not use the site. The site reserves the right to amend these terms of use at any time and without prior notice, and that you agree that every visit you make to the site will be subject to the terms of use in effect at that time, and that the continued use of the site now or after modifications to these terms of use confirms that you I have read, agree to and agree to be bound by these modifications. These terms and conditions apply to our website and all its applications on iPhone, iPad, Android and phone devices connected to a web browser. Information about the services we provide It is important for us to provide you with the highest level of service. To help us do this, we may from time to time send you details of products, services, discounts, offers and campaigns that we think you might be interested in. We may send marketing communications with your consent. In the event that you do not at any time wish to receive this data and wish to unsubscribe from marketing correspondence, please contact us by e-mail or register in your account to change your settings
- How are our products requested and how are they implemented When you choose an order from the list of products available on the site, you can submit your request by clicking on the confirm button. Please note that it is important that you review the information you enter and correct any errors before pressing the button, since when you click on this entry, it will not be possible to correct errors. Upon receiving your request, we will start implementing the request and will send a message on the final page stating that your request has been successfully received. And when you pay in an unauthorized way, you will be returned to the previous page on the site and we will not be obligated to provide services. Cancelling order You have the right to cancel the order within (5) minutes of submitting the order on our website. Although every effort has been made to ensure that correct prices and descriptions are maintained, we reserve the right to cancel any order that contains incorrect information. Our website reserves the right to cancel any order after acceptance and receipt of the confirmation letter, and we will inform you immediately of any aforementioned cancellation.
- Delivery During any product delivery that takes place on the site, and if the receiving party is not present at the address specified in the system, the products requested by the customer will not be delivered to anywhere else. In this case, the member must accept all legal responsibilities arising from requesting a package to an address where he is not authorized to receive it. Return the product Regarding the return of the product, the conditions for returning the product of the systems and regulations of the Ministry of Commerce and Industry in the State of Qatar shall be applied. Refund As for the refund in the event that the order cancellation is accepted, the money will be returned according to the method of payment: a period not exceeding 3 working days in case the payment is in cash. A period not exceeding 3 working days in case the electronic payment is (Knet). A period not exceeding 7 working days in case the payment was by credit card.
- Governing law and jurisdiction The terms of this website are governed by and construed in accordance with law. Disputes arising and related to the terms of the site will be subject to this (including non-contractual disputes) to the exclusive jurisdiction of the courts in the State of Qatar. Intellectual property rights The content on the site, the trademarks, service marks and logos included in these terms (marks) are owned by Geneva.com or have been licensed to the site and are subject to copyright and other intellectual property rights in the State of Qatar and international treaties. Personal contact information We may collect the following information from our users: first and last name, street address, region and city, telephone and contact numbers, e-mail address, and GPS (mobile location) (collectively, “personally identifiable information” or “PII”). In addition, we may collect information related to previous orders, customer service inquiries, service reviews and specific preferences of social sites (such as pages you "like" or "recommend"). We may also use web analytics software to track and analyze website movement in relation to our advertisements and website services promotion.
- Cookies When you visit our site, the system server sends your computer a "cookie". This cookie is a small group of information that identifies you as a user of our system. Cookies save your time by preserving your contact information. Cookies do not deliver viruses and can only be read by the server that sent the cookies to you. You have the ability to accept or decline cookies by modifying the settings in your browsing tool. Please note that you may not be able to use all the features of our site if cookies are disabled.
- Security We use organizational, technical and administrative measures to the extent possible to protect the PII information that is under our control. Unfortunately, data transmission over the Internet or data storage system cannot be guaranteed to be 100% secure. Please do not email sensitive information to us. If you have reason to believe that your communication with us is no longer secure (for example if you feel that the security of any account you have with us has been compromised) you must immediately inform us of the problem by contacting us (please note that if you choose to notify us by regular mail, then that It will delay the time on our side to respond towards the problem) How is personal information disclosed We may disclose your personal information to our employees and to any party involved in the delivery of your order, analysis and support of your use of the site. We may disclose your information when necessary to protect our legal rights, in the event that the information relates to harmful behavior in an actual way or even just threatened by it, or we have a good faith belief that this procedure is necessary in order to comply with the requirements of the law or adhere to government orders, court decisions or legal procedures submitted Or to protect and defend our property or other rights, site users or the public. This includes exchanging information with other companies and institutions for fraud protection and credit risk protection. Protect your personal information Our website contains secure pages to collect information about the user and the most important data is stored in an encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of the data stored in our system. Our servers use SECURE SOCKETS LAYER (SSL) and encryption technology that works with NETSCAPE NAVIGATOR, MICROSOFT INTERNET EXPLORER, FIREFOX, SAFARI, CHROME.